Need Help Managing Your Pension?
If you need help with managing your pension, you can choose someone to help you. You can appoint someone by filling in one of the below forms.
The following forms are being replaced with an online process as part of our change to a new administrator. They will be launched early in 2025.
- Nominate someone to discuss your benefits
- Application to become a payee
- Appointing a 'Care of' address
If you have any questions in the meantime, please call us on 0333 222 0077.
Setting Up Power of Attorney
What Is Power of Attorney?
It's a legal document that appoints someone to make decisions on your behalf if you’re unable to.
Why It's Important
Without power of attorney, it becomes very difficult for your loved ones to manage your affairs, like your pension, bank account or health. This can result in lengthy and costly delays. It could, for instance, mean we have trouble paying you your pension.
Types of Power of Attorney
- Health and Welfare: Covers decisions about your health and personal care.
- Property and Financial Affairs: Covers decisions about your money and property.
How to Set It Up
- Choose Your Attorney: Decide who will act on your behalf. It can be more than one person, and they don’t have to be the same for health and financial matters.
- Confirm Their Agreement: Make sure they’re willing to take on the role.
- Fill Out the Forms: You can find them at gov.uk/power-of-attorney.
- Register Your Power of Attorney: There’s a fee, but it can save you and your family money later.
For more details, visit Age UK's website at ageuk.org.uk or call 0800 055 6112.
Some people use paid services to set up a power of attorney. Consumer group Which? offers one such service—learn more at which.co.uk. The Scheme is unable to recommend one particular service over another.